FAQ


Contact Us

We Love Helping You: Customer Service Hours: Monday - Friday: 9am - 5pm CST

We Love Listening to You: Call us toll-free at 1.800.274.4282.

We Love Hearing from You: Email us at Smiles@BigDotOfHappiness.com

We Love Chatting with You: Click "Chat With Us" button on the bottom right corner.


Who is Big Dot of Happiness?

We don’t just create party supplies; We Create Goose Bump Moments… Memories that will last a lifetime! Our designer party collections make it easier for everyone to be a Party-Throwing Hero. Life is one big celebration – Let’s have some quality fun!


100% Satisfaction Guaranteed

Here at Big Dot, you are our boss & your satisfaction is our success! Every item we sell comes with a 100% satisfaction guarantee. We pride ourselves in creating high-quality, unique and original products. If for any reason you are not 100% head-over-heels in love with your purchase, we will happily replace or accept a return of the item(s). It is our promise to you to make it right.


Keep in touch. Connect with the Dots.

Be the first to hear about exclusive sales, new products, tips & party inspiration. Party with us on Facebook, Pinterest, Instagram, our Blog, YouTube, and Twitter.


Order Confirmations

Once your order, you’ll receive three emails letting you know where your order is. The first email confirms that we received your order. The second will let you know we are processing your order, making it YOU-nique. The third email will let you know that your Box of Happiness is on its way and provide tracking information. Be prepared to dot-along with us to the dot-errific dance!


When will I get my order?

Order today... SHIPS TOMORROW! Even PERSONALIZED items!!

Running out of time and need your order ASAP?!
Most of our products ship within one business day.

*We will ALWAYS ship your order any way necessary to receive your order on or before your guaranteed delivery date.


Does that mean you ship fast... really really fast?

Yup, your items arrive so fast, it’s like we knew what you needed before you called!


How can I check the status of my recent order?

If you have an account, all you have to do is login and click on My Orders to view your up-to-date order status. We can also help you check your order status by phone, email, live chat or you can go to our order status page.


What shipping service do you use?

Most orders ship using UPS or United States Postal Service. We have had offers from Big Dotters to hand-deliver our Box of Happiness (especially to the warmer climates), but we’re sticking with the big brown truck and little white truck for now!


If I order several products, will they all come in one box?

We take pride in announcing that ALL of your products ship right out of our facility! We do it all for you, shipped right to your front door. If you have a larger order there is a possibility that you may receive more than one Box of Happinesss, but wait until you see our boxes - you'll want to order even more!

What Payment Methods do you accept?

    • American express
    • Visa
    • MasterCard
    • Discover

We process all orders through a secure shopping cart and your credit card is charged upon receipt of the order. If for some reason you choose to cancel your order, we will issue a credit to your card. If you change or add to your order, there will be an additional transaction on your credit card. BigDotOfHappiness.com, LLC is our parent company and is the name that will appear on your credit card statement.


Return Policy

We guarantee your 100% satisfaction, but understand that sometimes, returns have to be made. If the return is being made due to an error on our part, please contact our Expert Experts. We’ll do whatever it takes to make the situation right! This is our promise to you.

If the return is being made due to a “change of heart” on behalf of the Hostess Hero, we’re happy to accept your products as long as they are unopened, unused and non-personalized, preferably within 90 days of the purchase date. Unfortunately, we cannot accept returns of food-related items. Simply contact us to confirm the return, carefully package your items, then ship them back to us in a secure box that includes your name and order number.

Please keep in mind that we aren’t liable for damage that occurs while your package is on its way back to us. Postage for return shipping is your responsibility. We’ll notify you by email once we receive, process and complete your refund. Special cases may warrant a small restocking fee, but we’ll contact you if that is the case.


What happens to the information I submit?

All details submitted will be kept confidential. We do not sell names, addresses, numbers or any other information you give us. Pinky swear. View Privacy Policy.


Do you have a print catalog?

We don’t have a printed catalog at this time, but come visit our website often - we are always adding new themes and products to keep our boss happy (that’s you)!


I want to send you some feedback. Where do I send it?

If you have any suggestions, complaints or compliments about our site, products or anything else, please email Sherri@BigDotOfHappiness.com. Even though she’s a very busy lady as the Creator of Dots, she always has time to listen to what you have to say and truly values your feedback!


Sales Tax Information

For residents in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Maine, Michigan, Minnesota, North Carolina, North Dakota, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia and Wyoming sales tax will be added to the cost of the products you order.


Does Big Dot of Happiness have Web Content Accessibility Tools on our web site?

Big Dot of Happiness has a tool on our website that provides resources to make our web site available and accessible to anyone (click on blue handicap icon on the bottom left of the site). Attached is more information on the tool provided.


Does Big Dot of Happiness have any positions open?

Would you like to grow your career and work at Big Dot of Happiness? Click here to learn more and apply for a position.