Frequently Asked Questions

We Love Helping You: Customer Service Hours: Monday - Friday: 7am - 4pm CST

We Love Listening to You:  Call us toll-free at 1.800.274.4282.

We Love Hearing from You:  Email us at

We do more than create party supplies, we create Goose Bump moments… memories that will last a lifetime! Our designer party collections make it easier for everyone to be a Party-Throwing Hero. Life is one big celebration – Let’s have some quality fun!

Here at Big Dot, you are our boss & your satisfaction is our success! Every item we sell comes with a 100% satisfaction guarantee. We pride ourselves in creating high-quality, unique and original products. If for any reason you are not 100% head-over-heels in love with your purchase, we will happily replace or accept a return of the item(s). It is our promise to you to make it right.

Be the first to hear about exclusive sales, new products, tips & party inspiration. Party with us on FacebookPinterestInstagram, and YouTube.

Once you order, you’ll receive three emails letting you know where your order is. The first email confirms that we received your order. The second will let you know we are processing your order, making it YOU-nique. The third email will let you know that your Box of Happiness is on its way and provide tracking information. Be prepared to dot-along with us to the dot-errific dance!

Order today... SHIPS TOMORROW! Even PERSONALIZED items!!

Running out of time and need your order ASAP?!
Most of our products ship within one business day.

*We will ALWAYS ship your order any way necessary to receive your order on or before your guaranteed delivery date.

Yup, your items arrive so fast, it’s like we knew what you needed before you called!

If you have an account, all you have to do is login and click on My Orders to view your up-to-date order status. We can also help you check your order status by phone, email, live chat or you can go to our order status page.

Most orders ship using UPS or United States Postal Service. Want it faster?! Select our FedEx 2-Day shipping option at checkout. We have had offers from Big Dotters to hand-deliver our Box of Happiness (especially to the warmer climates), but we’re sticking with the big brown truck and little white truck for now!

We take pride in announcing that ALL of your products ship right out of our facility! We do it all for you, shipped right to your front door. If you have a larger order there is a possibility that you may receive more than one Box of Happiness, but wait until you see our boxes - you'll want to order even more!

  • American express
  • Visa
  • MasterCard
  • Discover
We process all orders through a secure shopping cart and your credit card is charged upon receipt of the order. If for some reason you choose to cancel your order, we will issue a credit to your card. If you change or add to your order, there will be an additional transaction on your credit card., LLC is our parent company and is the name that will appear on your credit card statement.

We guarantee your 100% satisfaction but understand that sometimes, returns have to be made. If the return is being made due to an error on our part, please contact our Happiness Heroes. We’ll do whatever it takes to make the situation right! This is our promise to you.

If the return is being made due to a “change of heart” on behalf of the Hostess Hero, we’re happy to accept your products as long as they are unopened, unused and non-personalized, preferably within 90 days of the purchase date. Simply contact us to confirm the return, carefully package your items, then ship them back to us in a secure box that includes your name and order number.

Please keep in mind that we aren’t liable for damage that occurs while your package is on its way back to us. Postage for return shipping is your responsibility. We’ll notify you by email once we receive, process and complete your refund. Special cases may warrant a small restocking fee, but we’ll contact you if that is the case.

All details submitted will be kept confidential. We do not sell names, addresses, numbers, or any other information you give us. View Privacy Policy.

We don’t have a printed catalog at this time, but come visit our website often - we are always adding new themes and products to keep our boss happy (that’s you)!

For residents in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Maine, Michigan, Minnesota, North Carolina, North Dakota, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, and Wyoming sales tax will be added to the cost of the products you order.

If you are needing to place a tax-exempt order, the first step would be to send us your Tax-Exempt Form/ID to
Once we have received your form, we would then mark you as tax-exempt in our system! Please note that this would need to be done prior to your order being

Big Dot of Happiness has a tool on our website that provides resources to make our web site available and accessible to anyone (click on blue handicap icon on the bottom left of the site).

Would you like to grow your career and work at Big Dot of Happiness? Click here to learn more and apply for a position.

If you have any suggestions, complaints, or compliments about our site, products, or anything else, please email Even though she’s a very busy lady as the CEO of Big Dot, she always has time to listen to what you have to say and truly values your feedback!


All products qualify. Even personalized items! Order today and your products ship within one business day. We will always ship your order any way necessary to receive your order on or before your guaranteed delivery date.


We do it ALL for you, shipped right to your front door. From personalizing your order to carefully packaging your items. You're only steps away from receiving your Box of Happiness! We promise you’ll love it.