We guarantee your 100% satisfaction but understand that sometimes, returns have to be made. If the return is being made due to an error on our part, please contact our Happiness Heroes. We’ll do whatever it takes to make the situation right! This is our promise to you.
Returns and Exchange Details
If the return is being made due to a “change of heart” on behalf of the Hostess Hero, we’re happy to accept your products as long as they are unopened, unused and non-personalized, preferably within 90 days of the purchase date. Simply contact us to confirm the return, carefully package your items, then ship them back to us in a secure box that includes your name and order number.
Please keep in mind that we aren’t liable for damage that occurs while your package is on its way back to us. Postage for return shipping is your responsibility. We’ll notify you by email once we receive, process and complete your refund. Special cases may warrant a small restocking fee, but we’ll contact you if that is the case.
Big Dot of Happiness
412 Technology Drive East
Menomonie, WI 54751