We love helping you: Customer Service Hours:
Monday-Friday: 8am - 6pm CST
We love listening to you: call us toll-free at 1.800.274.4282.
We love hearing from you: email us at Smiles@BigDotOfHappiness.com.
We love chatting with you: click to Live Chat with an Expert Expert.
We love getting mail from you:
Big Dot of Happiness, LLC
412 Technology Drive E.
Menomonie, WI 54751
Who is Big Dot of Happiness?
Big Dot of Happiness is that unexpected place between reality and your dream of a perfect world. Our passion is making life’s occasions fun. It’s about time. We see our job as making everyday heroes out of everyday people. It’s all a part of The Big Dot Way of Life.
100% Satisfaction Guaranteed
Here at Big Dot, you are our boss & your satisfaction is our success! Every item we sell comes with a 100% satisfaction guarantee. We pride ourselves in creating high-quality, unique and original products. If for any reason you are not 100% head-over-heels in love with your purchase, we will happily replace or accept a return of the item(s). It is our promise to you to make it right.
Keep in touch. Connect with the Dots.
Be the first to hear about exclusive sales, new products, tips & party inspiration. Party with us on Facebook, Pinterest, our Blog, YouTube, Twitter and join our Email List.
Once you order, you’ll receive three emails letting you know where your order is. The first email confirms that we received your order. The second will let you know we are processing your order, making it YOU-nique. The third email will let you know that your Box That Rocks is on its way and provide tracking information. Be prepared to dot-along with us to the dot-errific dance!
When will I get my order?
Order today... SHIPS TOMORROW! Even PESONALIZED items!!
Running out of time and need your order ASAP?!
Most of our products ship within one business day, but more than half ship Same Day.*
It’s super simple... here's how it works:
• All products qualify. EVEN PERSONALIZED ITEMS!
• Order by 2pm Monday-Friday CST (excluding holidays) for your order to ship Same Day.
*We will ALWAYS ship your order any way necessary to receive your order on or before your guaranteed delivery date.
Does that mean you ship fast... really really fast?
Yup, your items arrive so fast, it’s like we knew what you needed before you called!
How can I check the status of my recent order?
If you have an account, all you have to do is login and click on My Orders to view your up-to-date order status.
Do you ship internationally?
Yes! Currently we deliver to the United States, Australia, Canada and United Kingdom (including all non-continental US and APO/FPO), however, we can take orders from anywhere in the world for delivery within these countries. International shipping rates apply - the cost and time-frame are specified during the checkout process. We are always looking for ways to get our great products out to even more people, so please check back with us!
What shipping service do you use?
Most orders ship using UPS or United States Postal Service. We have had offers from Big Dotters to hand-deliver our Boxes That Rock (especially to the warmer climates), but we’re sticking with the big brown truck and little white truck for now!
If I order several products, will they all come in one box?
We take pride in announcing that ALL of your products ship right out of our facility! We do it all for you, shipped right to your front door. If you have a larger order there is a possibility that you may receive more than one Box That Rocks, but wait until you see our boxes - you'll want to order even more!
What payment methods do you accept?
• American Express
We process all orders through a secure shopping cart and your credit card is charged upon receipt of the order. If for some reason you choose to cancel your order, we will issue a credit to your card. If you change or add to your order, there will be an additional transaction on your credit card. BigDotOfHappiness.com, LLC is our parent company and is the name that will appear on your credit card statement.
We guarantee your 100% satisfaction, but understand that sometimes, returns have to be made. If the return is being made due to an error on our part, please contact our Expert Experts. We’ll do whatever it takes to make the situation right! This is our promise to you.
If the return is being made due to a “change of heart” on behalf of the Hostess Hero, we’re happy to accept your products as long as they are unopened, unused and non-personalized, preferably within 90 days of the purchase date. Unfortunately, we cannot accept returns of food-related items. Simply contact us to confirm the return, carefully package your items, then ship them back to us in a secure box that includes your name and order number.
Please keep in mind that we aren’t liable for damage that occurs while your package is on its way back to us. Postage for return shipping is your responsibility. We’ll notify you by email once we receive, process and complete your refund. Special cases may warrant a small restocking fee, but we’ll contact you if that is the case.
What happens to information I submit?
Do you have a print catalog?
We don’t have a printed catalog at this time, but we do ship a mini Dotalog inside every order, which showcases our Big Dot exclusive tableware lines and includes special savings and party-planning tips. Come visit us often - we are always adding new themes and products to keep our boss happy (that’s you)!
I want to send you some feedback. Where do I send it?
If you have any suggestions, complaints or compliments about our site, products or anything else, please email Sherri@BigDotOfHappiness.com. Even though she’s a very busy lady as the Creator of Dots, she always has time to listen to what you have to say and truly values your feedback!
Sales Tax Information
For Wisconsin residents a 5.5% sales tax will be added to the cost of the product.
Does Big Dot of Happiness have an affiliate program?
Yes! Please click here to learn more about our affiliate program.